Popular Articles
How to pull up agent recordings
https://www.loom.com/share/c9b18d6aceb842448f0f7362079e4d89 In the above video there's a complete detail on how to pull out the recordings from the dialer
How to add number in a DNC ( Outbound and Inbound )
For adding a number in DNC you need to go to administration panel > go to lists > Add - Delete DNC Number From here you can add the number. For outbound calls blocking add the number without +1 prefix and for blocking the number for inbound calls you ...
How to create user name and phone for a new agent
In this below tutorial guide you'll learn how to create users and phones https://www.loom.com/share/e4c827b6d96f4e6b953c252dd657e00f
How to tackle average wait time and drop percantage
https://www.loom.com/share/1aa9e1d513b043a9bcac5e6614a3802e in the above loom video there's a guide on how to manage drop percentage and agent average wait time
How to reset leads in the dialer
https://www.loom.com/share/dcdbe401daa24488a8b1e4f70aa60b6d In the above loom there is a complete detail on how to reset the leads / list in the dialer